Support Services

Technology helps you manage your non-employee workforce efficiently, cost-effectively and in compliance with industry regulations. Our focused approach to customer support helps you get the most from your IQN VMS platform—all year long.

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Your Long-Term Strategic VMS Partner

Throughout the management of your program, IQN Support Services partners with you to help you maximize the value of your VMS solution. We engage with you from preliminary discussions through program design and implementation, to the ongoing management of your non-employee workforce program. Here’s what you can count on from us:

  • “Hypercare” – from our PSO team immediately following implementation to assure that CWM processes operate smoothly
  • In-depth knowledge – about your program and its goals
  • Insight – into your corporate culture
  • A solid understanding – of your unique VMS configuration
  • Application guidance and technology support – from two specialized teams—Solutions Delivery and Software Support Engineering—which fosters information sharing and a client-focused approach
  • Easy access to our team – via the 24×7 SupportIQN Portal
  • MSP support – for your managed service provider(s) partnering with you through your IQN VMS

For more information about how our Support Services team can help you get the most from your VMS platform and CWM program, click here.

IQN SUPPORT SERVICES

No matter where in the world your organization’s users are, this is their first line of defense and the strategic hub for any assistance needed with your IQN VMS platform.

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IQN provides you with easy access to our Support Services—available 24×7. Request assistance now.

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