Personal Data refers to any information that is identifiable to specific individuals or by which specific individuals can be identified, such as name, identification numbers, email address, mailing address, phone numbers, or other personal characteristics or attributes.
Personal Data does not include information that is previously publicly available or is anonymous statistical information that is not identifiable to a specific individual.
Data Subjects refers to the individuals to whom the Personal Data refers.
Data Controller refers to the owner of the data, which in most cases is the customer or their services supplier. When the Data Controller is an IQNavigator customer or their supplier, IQNavigator performs the role of Data Processor and is obligated to uphold the customer’s or supplier’s information confidentiality and privacy policies.
Customer Confidential refers to non-public information that is proprietary to our customers or their services suppliers.
Access: Data Subjects will be granted access to the Personal Data related to them, and will be able to submit corrections to the information where it is believed to be inaccurate (see “Inquiries” below). Corrections will be subject to verification and acceptance by the Data Controller.
Data integrity: IQNavigator collects, retains and uses only relevant Personal Data necessary for conducting business. IQNavigator will take steps to ensure that the Personal Data is accurate and current.
Onward Transfer and Choice: We will not transfer Personal Data to third parties, other than the Data Controller and third parties who participate with us or our customers and their suppliers in performing the agreed-upon process management services. All such parties agree to maintain appropriate procedures to safeguard the Personal Data and use it only for the purposes described in the collection notice and as the Data Controller directs.
IQNavigator receives and stores nonpublic Personal Data and other Customer Confidential information from several sources in the normal course of business, including:
- Identification and contact information from customers, their services suppliers, and the Data Subjects themselves.
- Business process information (such as regarding services procurement and payment processes) through the usage of the IQNavigator applications and communications among customer users and their services suppliers, the Data Subjects, IQNavigator users, and third-party users.
- Transaction and information system usage information from IQNavigator applications, IQNavigator websites, other contacts with IQNavigator, and third parties.
Why This Information Is Collected
IQNavigator uses this nonpublic Personal Data and other Customer Confidential information for the purposes of:
- Identifying the Data Subjects and associating their various authorized role(s) and preferences
- Contacting and notifying Data Subjects of appropriate process events and data changes
- Efficiently and accurately performing the process management services, including tasks as directed or authorized by the Data Controller.
- Improve existing services and design new services
Consequently, the Personal Data collected is generally contact information, identification information, and process-related transaction information.
How This Information Is Used
IQNavigator uses Personal Data only for the purposes for which it was collected as described above.
In addition, IQNavigator will perform legitimate and relevant tasks as directed or authorized by the Data Controller.
Personal Data in IQNavigator’s possession is protected by its Information Systems Security Policy, which is designed to prevent unauthorized disclosure, misuse, or alteration of Personal Data. The Information Systems Security Policy includes confidentiality procedures applicable to all IQNavigator personnel, security requirements for physical and electronic security, and compliance policies and procedures for information handling. All IQNavigator personnel are required to acknowledge understanding of the Information Systems Security Policy, and adherence is enforced.
For inquiries from Data Subjects about their Personal Data, IQNavigator will forward the inquiries to the appropriate Data Controller (the customer or supplier who owns the data) and assist with resolving the inquiry, including providing access to the Personal Data and correcting any errors in cooperation with the Data Controller.
IQNavigator has certified its compliance with the Safe Harbor requirements and has registered with the U.S. Department of Commerce’s Safe Harbor website athttp://www.export.gov/safeharbor.
Privacy Shield Commitment
Alternative Dispute Resolution(ADR)
IQN is committed to investigating and resolving all unresolved data privacy complaints in a timely manner. As such if IQN is unable to resolve a complaint to the satisfaction of all parties, IQN will provide free of charge access to an Alternative Dispute Resolution (ADR) provider.
To learn more about IQN’s ADR, JAMS, click here.
What Are Cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies…
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Cookies We Set
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When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
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For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIN, Google+, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.